CAREERS

365Labs builds state-of-the-art systems for Public Safety. We are looking for a Analyst/Trainer who has worked at least 2 Years with a Jail software  to join our Professional Services team. The Analyst will work closely with Jail staff to identify goals, analyze processes, develop best practices and determine how to best apply 365 software and processes to solve Jail’s challenges.

An ideal candidate would be someone who is a quick learner and has have been the lead in implementing a JMS type of software in a Jail.

Responsibilities

365Labs is seeking a highly qualified Project Manager (Professional Services) to manage the implementation projects of our enterprise software solution.

The Project Manager will be responsible for the overall delivery of 365Labs solutions to clients. This includes solution architecture, delivery management, and stakeholder management. The Project Manager will be responsible for coordinating the entire implementation with the 365Labs development team and customer implementation Project Managers.

Job Responsibility

As a Support Desk Manager at 365Labs , you will play a critical role in ensuring the timely resolution of client issues at all times and maintaining high-quality support services. You will lead and train a team of support staff and software testers, creating a cohesive and efficient support team. Your responsibilities will also include developing procedures and a knowledge base to improve support efficiency. We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our commitment to excellence.

Job Responsibility

• Lead and manage a team of support staff and software testers, providing guidance, coaching, and training to ensure exceptional  support services.
• Ensure timely resolution of client issues, addressing technical inquiries, and troubleshooting problems effectively.
• Develop and maintain a comprehensive knowledge base to assist both clients and support team members in resolving issues efficiently.
• Establish and refine support procedures to improve response times and issue resolution rates.
• Collaborate with other departments, such as product development and quality assurance, to provide valuable feedback and insights for product improvement.
• Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
• Continuously update your own knowledge of the company’s SAAS products to provide accurate information and guidance to clients and team members.